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Terms and Conditions

Online Booking Terms and Conditions
The Online Booking Terms and Conditions below apply from February 1, 2017.
We ask you to read our Online Booking Terms and Conditions as well as our General Terms, as you will be required to confirm that you have read and understood them before your reservation is confirmed
Following these guidelines will help you understand what you can expect from us to understand what we need from you in order to successfully complete your reservation.
Arrabia Guest Houses, reserves the right to change these Terms of Use at any time, and only changes the content online on the Site, being the sole responsibility of the User to verify and comply with them at each time of use. Use of the Site after the publication of the changes constitutes the acceptance of the updated wording of the Terms of Use. If you do not agree with the changes made or, generally, with the Terms of Use, you should immediately cease using the Site and the Services.
By accessing, using and downloading materials from the Site, the User agrees, in his name and / or on behalf of the entity on whose behalf he is acting, to comply punctually with the provisions of these Terms of Use, ensuring that he has the power to act on behalf of of the third party it represents, if that is the case.
The Terms of Use, as well as the User's relationship with Arrabia Guest Houses pursuant thereto, are governed by the applicable laws of the Republic of Portugal. The User and Arrabia Guest Houses agree to submit to the exclusive jurisdiction of the courts of the county of PORTO the resolution of any legal issues resulting from the Terms of Use, without prejudice to applicable mandatory legal rules. Notwithstanding the above, Arrabia Guest Houses may apply precautionary measures (or equivalent type of urgent legal compensation) in any jurisdiction.


Do we collect personal information about you?
While searching our website, we do not collect any personal information about you. The only means by which we receive any kind of personal information is in the case of providing us, through the contact page or reservation request.

To make a reservation we need some information about you, so that we can respond to your request in the most uniform way possible. This information can include details such as your name, email and mobile phone number. We forward the information to third parties only for the purpose of completing your request with us, providing you with the aforementioned services and with the objectives of the associated administration. We respect the new General Regulation on Data Protection (RGPD) Regulation (EU) 2016/6791

Where is your personal information stored?
All personal information is stored in secure databases in a secure environment to prevent unauthorized access.

When you visit our website or send us emails, you are communicating with us electronically. In this way, you are accepting to receive communications from us electronically. We will communicate with you via email or posting news on this website. You agree that all agreements, news, disclosures and other communications that we provide electronically are in accordance with legal requirements and such communications will be in writing.

All bookings are subject to a 30% deposit payment of the total amount of the reservation or the client can enjoy a discount for the advance payment on the online reservations.
Payment can be made by reference MB or Paypal (Visa and Mastercard).
If the customer intends to invoice with NIF / NIPC, NIF must do so when making payment.
The total or partial cancellation procedure must be done by e-mail, responding to your original reservation.
Total cancellation: if the cancellation information occurs until 7 days before the dinner date, two possibilities will be given: reschedule the stay for another date to be agreed between the parties (to be enjoyed within 1 month) OR reimbursement of the amount paid at the date of the cancellation.
Partial Cancellation If the cancellation information occurs until 7 days before the date of the stay, the amount paid per person will be refunded at the time of cancellation.

If the total or partial cancellation information occurs during the week prior to the stay (less than 7 days), 30% of the reservation amount will be withheld. The same is true for reservations that are made in the week prior to the dinner date (less than 7 days) and which are canceled in full or in part.
The reservation amount is non-refundable in case of no-show.

If you have any complaints, please let us know immediately.
If you do not inform us about your complaint, our ability to investigate and resolve the problem will be greatly hampered. For this reason, and provided there is no reason not to inform us of your complaint, we are not responsible for complaints that are not directed to us by Email