Online Booking Terms and Conditions
The Online Booking Terms and Conditions below apply from February 1, 2017.
We ask you to read our Online Booking Terms and Conditions as well as our General Terms, as you will be required to confirm that you have read and understood them before your reservation is confirmed
Following these guidelines will help you understand what you can expect from us to understand what we need from you in order to successfully complete your reservation.
APPLICABLE LAW AND FORUM
Do we collect personal information about you?
While searching our website, we do not collect any personal information about you. The only means by which we receive any kind of personal information is in the case of providing us, through the contact page or reservation request.
To make a reservation we need some information about you, so that we can respond to your request in the most uniform way possible. This information can include details such as your name, email and mobile phone number. We forward the information to third parties only for the purpose of completing your request with us, providing you with the aforementioned services and with the objectives of the associated administration. We respect the new General Regulation on Data Protection (RGPD) Regulation (EU) 2016/6791
Where is your personal information stored?
All personal information is stored in secure databases in a secure environment to prevent unauthorized access.
When you visit our website or send us emails, you are communicating with us electronically. In this way, you are accepting to receive communications from us electronically. We will communicate with you via email or posting news on this website. You agree that all agreements, news, disclosures and other communications that we provide electronically are in accordance with legal requirements and such communications will be in writing.
RESERVATIONS AND PAYMENTS
All bookings are subject to a 30% deposit payment of the total amount of the reservation or the client can enjoy a discount for the advance payment on the online reservations.
Payment can be made by reference MB or Paypal (Visa and Mastercard).
If the customer intends to invoice with NIF / NIPC, NIF must do so when making payment.
The total or partial cancellation procedure must be done by e-mail, responding to your original reservation.
Total cancellation: if the cancellation information occurs until 7 days before the dinner date, two possibilities will be given: reschedule the stay for another date to be agreed between the parties (to be enjoyed within 1 month) OR reimbursement of the amount paid at the date of the cancellation.
Partial Cancellation If the cancellation information occurs until 7 days before the date of the stay, the amount paid per person will be refunded at the time of cancellation.
If the total or partial cancellation information occurs during the week prior to the stay (less than 7 days), 30% of the reservation amount will be withheld. The same is true for reservations that are made in the week prior to the dinner date (less than 7 days) and which are canceled in full or in part.
The reservation amount is non-refundable in case of no-show.
COMPLAINTS AND RESOLUTION
If you have any complaints, please let us know immediately.
If you do not inform us about your complaint, our ability to investigate and resolve the problem will be greatly hampered. For this reason, and provided there is no reason not to inform us of your complaint, we are not responsible for complaints that are not directed to us by Email email@example.com